Contact Us

The best way to get help is to fill in the form below. 
Please make sure you include as much information as possible. At the very least, we will need:

  • your full name
  • your booking reference (if you have one)
  • an email address
  • a contact telephone number
  • the reason for your enquiry

Bear in mind that the more information you include, the more quickly and easily we can help you!
 

First name(s): *required
Last Name *required
Email address *required
Contact Number *required
Booking Reference
Reason for contact *required
Reason for contact
Please enter these two words
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Alternatively...

The best way to get help is to fill in the form above.

By Telephone

For Customer Services

If your after sales query is of an urgent nature please contact us via email or alternatively call our sales desk and your query will be escalated.
If you are in resort and have a problem please refer to the emergency contact numbers on your vouchers.

Monday to Friday Open 9am - 5pm
Saturday Closed
Sunday Closed  
Bank Holidays Closed*  

Please use the form above (best option) or call the team on: 01737 336 376 

* For any urgent queries over the Bank Holidays, please contact us via Email. These will be monitored between the hours of 9am-5pm on Monday 4th May. You can do this via the contact us form above, or via the link on your confirmation email.

If your query is urgent and you are travelling within the next 72 hours, please call the sales number below.

If you are in resort and have a problem please refer to the emergency contact numbers on your vouchers.

For amendments and cancellations, please see our response guidelines below;

Travel within 7 days: you will receive a response within 4 working hours.
Travel between 8-30 days: you will receive a response within 24 working hours.
Travel after 30 days: you will receive a response within 5 working days.

 

For New Bookings

Monday to Sunday
Open 9am - 10pm
Bank Holidays
Open 10am - 3pm


Telephone: 01737 336 375 

Calls cost 15p plus up to 5ppm from BT Anytime. Mobile and other providers’ charges may vary.