Contact Us

The best way to get help is to fill in the form below. 
Please make sure you include as much information as possible. At the very least, we will need:

  • your full name
  • your booking reference (if you have one)
  • an email address
  • a contact telephone number
  • the reason for your enquiry

Bear in mind that the more information you include, the more quickly and easily we can help you!
 

First name(s): *required
Last Name *required
Email address *required
Contact Number *required
Booking Reference
Reason for contact *required
Reason for contact
Please enter these two words

Customer Service

If you need to get in touch with us about an existing booking you can do so by phone or email.

By Phone

We have a team of people to answer your call Monday to Sunday 0900-2100*.

Please call us on 0207 118 1060 and select option 2 from the menu.

Please note: over the August Bank Holiday Weekend (Saturday 27 to Monday 29 August), this will be a messaging service only. During these hours, we advise you to follow the steps below for getting in touch with us, as emails will be monitored regularly. If you choose to leave a message with our messaging service please be assured that we will return your call as soon as the office re-opens. We will deal with these in a priority order, based on departure date.

If you have a query regarding your First Class Lounge booking please call us on 0203 203 2662

By Email

Please use the form (above/below) or click on the link in your confirmation email. 

If your query is regarding a First Class Lounge booking, please email firstclasslounge@londoncityairport.com

On Holiday

If you are in resort and have a problem please refer to the emergency contact numbers on your vouchers.

Already travelled

If you have already travelled but have some comments you wish to share with us, about any aspect of our service, you can do so by using the contact us form (above/below) or by clicking on the link in your confirmation email.

*Bank Holiday opening times may vary. 

 

New Bookings

If you wish to make a new reservation, you can contact us by calling 0207 118 1060 and selecting option 1 from the menu. We are open Monday to Sunday 1000-2100*.

Please note: over the August Bank Holiday Weekend (Saturday 27 to Monday 29 August), between 1800-2100 on Saturday, 2000-2100 on Sunday, 0900-1000 on Monday and 1600-2100 on Monday this will be a messaging service only. If you choose to leave a message with our messaging service please be assured that we will return your call as soon as the office re-opens.

Calls cost 15p plus up to 5ppm from BT Anytime. Mobile and other providers’ charges may vary.